FAQ

Find the most frequently asked questions below.
  • Sandok.co is currently based in Oslo, Norway. By Tuva Sandok, but luckily the digital downloads are available to customers all over the world.

  • All of the knitting patterns are delivered as downloadable PDF files. Once your purchase is complete, you’ll receive a link to download your pattern immediately.

  • No special software is required. The PDF files can be opened on any device with a standard PDF viewer, such as Adobe Acrobat Reader, which is free to download and widely available.

  • No, you should not sell finished products made using the patterns. The pattern itself may not be shared, copied, or sold in any form.

  • Many of the patterns are beginner-friendly! We also include detailed instructions such as photos and tips to help knitters of all levels succeed.

  • Please use the contact form and we will get back to you as soon as possible.

  • Due to the nature of digital products, Sandok do not offer refunds or exchanges once a pattern has been downloaded. If you purchased the wrong pattern or have trouble accessing it, please contact us and we’ll do our best to help.

  • Yes! We run seasonal promotions and offer discounts to our newsletter subscribers. Join our mailing list to stay updated on exclusive sales, new pattern releases, and knitting tips.

  • Each pattern includes detailed material requirements, including the type and quantity of yarn needed.

  • Thank you! We always strive to deliver the best and well formulated patterns. If you have found any errors or have any suggestions for improvements, wishes or wants, please fill out our contact form and we will get back to you!